Privacy Policy

1. Introduction

Welcome to Urban Move ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Urban Move, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name
• Phone number (for registration and OTP verification)
• Password (encrypted and securely stored)
• Payment information (processed through secure third-party payment gateways)

2.2 Location Information

With your permission, we collect GPS location data to help you find nearby bus stops. This information is used only for the purpose of providing location-based services and is not stored permanently on our servers.

2.3 Usage Information

We automatically collect certain information about your device and how you interact with our app, including:

• Device information (model, operating system, unique device identifiers)
• App usage data (features used, routes viewed, tickets purchased)
• Transaction history

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you OTP codes for authentication
• Provide customer support and respond to your inquiries
• Send you important updates about our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: We share payment information with bKash and SSLCommerz to process your transactions securely.
• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as SMS delivery for OTP codes.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure password storage using industry-standard hashing algorithms
• Regular security assessments and updates
• Access controls and authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct your personal information through the app settings.
• Deletion: You can request deletion of your account and associated data.
• Opt-out: You can opt-out of certain communications by adjusting your notification preferences.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: