Refund & Cancellation Policy

No Refund Policy

All transactions made through the Urban Move application are final and non-refundable, except where required by applicable laws or explicitly stated otherwise by Urban Move.

Once a ticket or service has been successfully purchased and payment is confirmed:

No refunds, cancellations, or reversals will be provided for any reason, including but not limited to:

• Change of travel plans
• User error in selecting route, destination, or quantity
• Failure to use the ticket
• Device or connectivity issues on the user's side

Tickets that have been generated, validated, or partially used are not eligible for refund.

Any service fees, payment gateway charges, or administrative fees are non-refundable.

In the event of a technical failure caused by Urban Move's systems that results in an incorrect charge or inability to deliver the purchased service, Urban Move may, at its sole discretion, provide a resolution in accordance with internal policies and applicable laws.

By completing a transaction on Urban Move, you acknowledge and agree to this No Refund Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Refund & Cancellation Policy, please contact us at: